PRIVACY POLICY

Hope Technology Australia
Last updated: February 2026

1. INTRODUCTION

Hope Technology Australia (“Hope AU”, “we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you interact with us, including when you visit or make a purchase from www.hopetech.com.au (“Site”).

By using this Site or providing us with your personal information, you consent to the handling of your information in accordance with this Privacy Policy.

2. WHO WE ARE

Hope Technology Australia products are distributed in Australia by:

BikeSportz Imports Pty Ltd
trading as Hope Technology Australia

Email: info@bikechain.com.au

3. WHAT IS PERSONAL INFORMATION?

“Personal Information” has the meaning given under the Privacy Act 1988 (Cth) and includes information or opinions that identify, or could reasonably identify, an individual.

4. WHAT INFORMATION WE COLLECT

The type of personal information we collect depends on how you interact with us and may include:

4.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment and transaction details (processed securely via third-party payment providers)
  • Order history and products purchased
  • Warranty or returns information
  • Communications with our customer service team

4.2 Information We Collect Automatically

  • IP address
  • Browser and device information
  • Website usage and navigation behaviour
  • Cookies and tracking data

5. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information when you:

  • Place an order or create an account
  • Subscribe to marketing communications
  • Contact customer support
  • Submit warranty or returns requests
  • Participate in promotions or surveys
  • Browse or interact with our website

6. PURPOSES FOR COLLECTING PERSONAL INFORMATION

We collect and use personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Provide customer support, returns and warranty services
  • Manage payments and prevent fraud
  • Communicate with you regarding orders or enquiries
  • Send marketing communications (where consented)
  • Improve website functionality and user experience
  • Conduct analytics and business reporting
  • Comply with legal and regulatory obligations

7. MARKETING COMMUNICATIONS

If you opt-in to receive marketing communications, we may contact you via:

  • Email
  • SMS
  • Social media advertising platforms

You may opt-out at any time by:

8. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Recognise repeat visitors
  • Analyse website usage
  • Improve functionality and performance

You may disable cookies via your browser settings; however, this may affect Site functionality.

9. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information to trusted third parties, including:

  • Payment processors
  • Logistics and delivery partners
  • IT, hosting and analytics service providers
  • Marketing and communications platforms
  • Professional advisers (lawyers, accountants, insurers)
  • Regulatory or government authorities where required by law

We do not sell personal information.

10. OVERSEAS DISCLOSURE

Some service providers may store or process data outside Australia, including in the United States, Europe or Asia.

Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy standards.

11. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Misuse or disclosure

While we take security seriously, no online transmission is completely secure and you provide information at your own risk.

12. ACCESS & CORRECTION

You may request:

  • Access to personal information we hold about you
  • Correction of inaccurate, outdated or incomplete information

Requests can be made by contacting info@bikechain.com.au. We may require identity verification before processing requests.

13. ACCOUNT DELETION

If you have created an account, you may request account deletion by contacting us.

Certain information may be retained where required by law or for legitimate business purposes (e.g. tax or warranty records).

14. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.

15. COMPLAINTS

If you believe we have breached your privacy rights, please contact us at:

info@bikechain.com.au

We will investigate and respond within a reasonable timeframe, usually within 30 days.

If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on this Site. Continued use of the Site constitutes acceptance of any updates.

17. GOVERNING LAW

This Privacy Policy is governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of Victorian courts.

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