Privacy Policy

Hope Tech Australia is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your personal information in connection with our services.

Collection of Personal Information

We may collect personal information such as your name, contact details, payment information, delivery address, and technical information related to your device and usage of our website. This information is collected when you:

  • Make a purchase or place an order
  • Set up an account
  • Request a service
  • Attend an event
  • Enter a competition or complete a survey
  • Send us an enquiry or provide feedback
  • Join a mailing list
  • Post a review or comment on our website or social media pages

We may also collect personal information from third parties, including public sources, information service providers, and anyone authorized to act on your behalf.

Use of Personal Information

We use your personal information to:

  • Provide, administer, improve, and personalize our products and services
  • Process transactions and payments
  • Deliver products and services
  • Provide refunds and discounts
  • Register and service your account
  • Communicate with you and perform research and statistical analysis
  • Conduct investigative, fraud, and loss prevention activities
  • Respond to your queries, feedback, or concerns
  • Comply with legal obligations

Direct Marketing and Opting Out

By providing your contact information to Hope Tech Australia, you consent to us contacting you for the purposes outlined above. We may send you information via mail, email, social media, SMS, MMS, and telephone. You may opt-out at any time by:

  • Contacting our Customer Service team at info@bikechain.com.au
  • Using the unsubscribe facility included in our electronic messages

Deleting Your Account and Data

If you wish to delete your Hope Tech Australia account, you can do so by:

  1. Logging into your account
  2. Navigating to 'My Account'
  3. Selecting 'Delete My Account'

If you signed up via Facebook login and wish to delete your data:

  1. Delete your Hope Tech Australia account using the steps above
  2. Log into your Facebook account
  3. Navigate to 'Settings & Privacy' > 'Settings' > 'Apps and Websites'
  4. Remove 'Hope Tech Australia' from the list

Sharing Your Personal Information

We may share your personal information with:

  • Third-party service providers or contractors
  • Loyalty program partners
  • Technology service providers
  • Retail brands, suppliers, and sellers
  • Business advisors
  • Regulatory, investigative, or government bodies

Some of our service providers may be located outside of Australia, including in countries such as Japan, Singapore, India, Hong Kong, the Philippines, and the United States.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@bikechain.com.au.

!