TERMS & CONDITIONS

Hope Technology Australia
Last updated: February 2026


1. ABOUT THESE TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the Hope Technology Australia website located at www.hopetech.com.au (“Site”) and the purchase of products through this Site.

By accessing, browsing or purchasing from this Site, you agree to be bound by these Terms, our Privacy Policy, and our Shipping, Returns & Warranty Policy, each of which forms part of these Terms.

If you do not agree with these Terms, you must not use this Site.


2. WHO WE ARE

Hope Technology Australia products are distributed in Australia by:

BikeSportz Imports Pty Ltd
trading as Hope Technology Australia
(“Hope AU”, “we”, “us”, “our”)


3. ELIGIBILITY & USE OF SITE

You must be at least 18 years of age to place an order through this Site.

You agree that:

  • All information provided is accurate and current
  • You will not use the Site for unlawful or unauthorised purposes
  • Products are purchased for personal, non-commercial use only

4. PRODUCTS & AVAILABILITY

All products displayed on the Site are subject to availability.

We reserve the right to:

  • Limit quantities per order, customer or address
  • Withdraw or suspend products from sale at any time
  • Refuse or cancel orders at our discretion

Some products may be special order, made-to-order or limited production items. These will be clearly identified on the product page.


5. PRICING & PAYMENT

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

Prices may change without notice; however, once an order is accepted, pricing will not change unless an error has occurred.

Payment Methods

  • Credit & Debit Cards
  • PayPal
  • AfterPay
  • Zip Pay
  • Apple Pay / Google Pay
  • Shop Pay

Payment must be received in full before orders are dispatched.


6. PRICING ERRORS

While we take reasonable care to ensure accuracy, pricing or product description errors may occur.

If an error is identified:

  • We will contact you with the option to proceed at the correct price or cancel the order
  • If we cannot contact you, the order will be cancelled and refunded in full

7. ORDER ACCEPTANCE & CONFIRMATION

Placing an order constitutes an offer to purchase.

An order is accepted once:

  • Payment is successfully processed, and
  • An order confirmation email is issued

Each order forms a separate contract.


8. SHIPPING & DELIVERY

Shipping, delivery timeframes, fees and conditions are outlined in our Shipping, Returns & Warranty Policy, which forms part of these Terms.

Delivery timeframes are estimates only and may be affected by external factors beyond our control.

Risk of loss passes to you upon delivery to the nominated address.


9. INSTALLATION, USE & PRODUCT SAFETY

Hope Technology products are high-performance mechanical components intended to be installed and used correctly.

You acknowledge that:

  • Improper installation, adjustment or maintenance may result in product failure
  • Installation should be performed by a qualified bicycle mechanic
  • Products must be used strictly in accordance with manufacturer instructions

We are not responsible for damage, injury or loss caused by:

  • Incorrect installation
  • Improper use
  • Modification or misuse
  • Failure to follow instructions or safety warnings

10. RETURNS & WARRANTY

Returns, refunds and warranty claims are governed by our Shipping, Returns & Warranty Policy and Australian Consumer Law.

Nothing in these Terms excludes or limits your rights under ACL.


11. INTELLECTUAL PROPERTY

All content on this Site, including text, images, logos, product descriptions and trademarks, is owned by or licensed to Hope Technology Australia or its licensors.

You must not copy, reproduce, distribute or use Site content without prior written consent.


12. THIRD PARTY LINKS

This Site may contain links to third-party websites.

We do not control or endorse these websites and are not responsible for their content, policies or practices.

Accessing third-party sites is at your own risk.


13. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • We exclude all warranties not expressly stated
  • We are not liable for indirect, incidental or consequential loss
  • Where liability cannot be excluded under ACL, our liability is limited (at our option) to:
    • Repair
    • Replacement
    • Refund
    • Re-supply of services

14. FORCE MAJEURE

We are not liable for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, supply chain disruptions, strikes or carrier delays.


15. TERMINATION

We may suspend or terminate your access to the Site if:

  • You breach these Terms
  • Fraud or misuse is suspected
  • Required by law

Termination does not affect accrued rights or obligations.


16. GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts of Victoria.


17. UPDATES TO THESE TERMS

We may amend these Terms at any time.

The current version will always be available on this Site. Continued use constitutes acceptance of updated Terms.


18. CONTACT US

For enquiries regarding these Terms, please contact:

info@bikechain.com.au